Create a Support Ticket
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Contacting Us About an AMAZON Order?
Be sure to include your “Amazon Order ID”. Response times may be delayed without this information.
Tips for Creating a Ticket
In your message please provide as detailed info about the subject as possible, example:
- If your inquiry is about a product, please include the item name in the message details.
- If your inquiry is about a product question, please provide as much detail as possible.
- If your inquiry is about an order, please provide us with the order number.
Frequently Asked Questions
Amazon Gift Returns
If you need to return a product that was purchased on Amazon as a gift, please use Amazon’s “Return a Gift” process.
Use the link below to guide you through the process. You will need the Amazon Order ID number to return the item.
https://www.amazon.com/gp/help/customer/display.html?nodeId=201077700
Amazon Shipping Delays
Occasionally there are delays with Amazon shipping. This typically happens during busy holidays and bad weather conditions.
It is important to know that Amazon packs and ships products directly. We have no control over their shipping and order processing.
Please access your Amazon Account to get further information on any delayed orders you may have. If your order has a status of “Payment pending” it is possible there is an issue with Amazon processing your payment.
Please feel free to contact Amazon directly to inquire about your pending order.
Amazon Customer Service:
Phone: (800) 201-7575
Online: https://www.amazon.com/gp/help/customer/display.html
